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Reservation Specialist

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Are you able to treat each and every customer as if they are most important customer of the day? If so, this position may be a great fit for you. As Reservation Specialist, you will be one of the first people that our guests interact with. Their experience starts with you. 
 
Responsibilities include making reservations and answering questions about our Dolphin Interaction programs, Birthday party packages and School field trips, and ensuring that each customer has a worthwhile experience booking their trip. Our agents must be very knowledgeable about what we have to offer because customers may have numerous questions regarding our Interaction programs, and what we have to offer. If you are ready for a fast-paced, team-oriented atmosphere and have a strong attention to detail, apply for the Reservation Specialist position.
 
DUTIES AND RESPONSIBILITIES
Provide callers with information regarding our interaction programs, birthday party package and         School field trips
Book guest in our Reservation system
Data entry, filing
Work along with our Marketing team on special projects
 
QUALIFICATIONS
High school diploma or equivalent
At least 18 years of age
Must be able to work weekends and holidays
Some customer service experience preferred 
Bilingual a plus
Strong listening skills
Strong problem-solving skills
Ability to function effectively in high stress situations
Excellent organization skills
Ability to continuously learn and understand changing job-related policies and procedures
People-oriented with a positive and cooperative attitude

 
STARTING PAY
$9.00 an hour
Part-Time, Winter Season
 
HOW TO APPLY:
Fax resumes to 305-365-0075
Attn: Reservations Position
Or send email to marketing@msq.cc
Subject: Reservations Position 
Qualified applicants will be called to schedule interview.
 
EOE
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