Know Before You Go

Health and Safety Tips to protect against COVID-19

We want you to know the health and safety of our Guests and Team Members is our top priority. Read on to see how we will best ensure the cleanest and safest environment possible for your visit.

While we are committed to enhanced standards in an effort to keep you as healthy and safe as possible, there remains an inherent and elevated risk of exposure to COVID-19 in any public place and any place where people are present. Please, read this page fully to ensure the best experience possible as you plan your visit and join us. Also, be sure to review important updates to our Operating Schedule.



Working Together to Avoid COVID-19


The health and safety of our Guests and Team Members is our top priority. In these unprecedented times, we have implemented enhanced health and safety measures to help protect everyone. But we can’t do it alone. We are counting on everyone’s efforts to do their part by cooperating with these new measures that are designed to keep every person visiting and/or working at Miami Seaquarium healthy and safe.


Guest Responsibilities


  • If you have a fever or are displaying other symptoms of COVID-19, please stay home
  • Those who are not fully vaccinated should wear a face covering, per CDC recommendations
  • Wash hands often with soap and water
  • Avoid touching your face
  • Those not fully vaccinated must maintain appropriate (6 ft.) distance from others not in your travel party
  • Here are the specific steps we’re taking in accordance with state and federal guidelines.

    Face Coverings Face Coverings
    In accordance with guidance from the Centers for Disease Control and Prevention (CDC), to maximize protection from the Delta variant and prevent possibly spreading it to others, wear a mask indoors in public if you are in an area of substantial or high transmission. Those who are not fully vaccinated should wear a facial covering, per CDC recommendations.
       
    Hand Cleansing Hand Cleansing
    Asking everyone to wash hands often with soap and water.
       
    Hand Sanitizer Hand Sanitizer
    Providing sanitizer stations throughout the park.
       
    Social Distancing Social Distancing
    Requiring social distance of six feet between those who are not fully vaccinated.
       
    Sanitizing Teams Sanitizing Teams
    Performing enhanced sanitizing throughout the day on high-touch surfaces.
       
    Education & Training Education & Training
    Enhanced staff education and training on cleanliness and safety practices. Please read and follow all posted safety signage.
       


    Planning a Visit


    • Guests are encouraged to purchase their tickets in advance, Ticket, Annual Pass or Experience. Guests are able to visit without having RSVP'ed, however, you are not guaranteed entry if the park has pre-booked or already reached its predetermined maximum capacity.
    • Please note park hours and days of operation may vary. If the date you wish to visit is not listed in our online calendar, we have already reached our capacity limit for that date, or you have selected a day the park is closed. Please review our Operating Calendar and choose another date.
    • In accordance with guidance from the Centers for Disease Control and Prevention (CDC), to maximize protection from the Delta variant and prevent possibly spreading it to others, wear a mask indoors in public if you are in an area of substantial or high transmission.
    • -->
    • Some attractions and experiences might not be available due at this time. Please visit our scheduled operations page for planned closures. This page will be updated as frequently as possible.

    While we are committed to enhanced standards in an effort to keep you as healthy and safe as possible, there remains an inherent and elevated risk of exposure to COVID-19 in any public place and any place where people are present. People who do not show symptoms can still spread COVID-19. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the Centers for Disease Control and Prevention, senior citizens and persons with underlying medical conditions are especially vulnerable and at higher risk for severe illness. Guests should familiarize themselves with guidance from the Centers for Disease Control and Prevention and evaluate their risk in determining whether they should attend our facilities. If you or a family member are ill or think that you may be getting ill, please postpone your visit until you are well.

    By visiting our facility, you voluntarily assume all risks related to exposure to COVID-19.



    Detailed Safety Measures & Frequently Asked Questions


    Can't find the answer to your question? Please e-mail us and we will assist you.

    In keeping with the recommendation of the Centers for Disease Control and Prevention (CDC), and in following with orders from the Florida Department of Health, all Team Members and Guests who are fully vaccinated* do not have to wear a facial covering while at Miami Seaquarium. Guests who are not fully vaccinated* are required to wear a facial covering while at Miami Seaquarium.

    In accordance with guidance from the CDC, to maximize protection from the Delta variant and prevent possibly spreading it to others, wear a facial covering indoors in public if you are in an area of substantial or high transmission.

    Facial coverings must do the following:

  • Fully cover an individual’s nose and mouth and allow the guest to remain hands-free
  • Fit snugly but comfortably against the side of the face
  • Be made of breathable material, either disposable or reusable.

    Costume masks are not considered appropriate and are prohibited. Face shields are not permitted on any attractions and are not a substitute for a facial covering. Face shields are permitted within the park when worn with an acceptable facial covering.
    If you forget your mask at home, we will have some for purchase.

    *People are considered fully vaccinated 2 weeks after their 2nd dose in a 2-dose vaccine series or 2 weeks after a single-dose vaccine.

    Policy updated July 30, 2021
    • If you have a fever or are displaying other symptoms of COVID-19, please stay home.
    • If the date you wish to visit is not available for a reservation, please select another day.
    • Ticket and Annual Pass sales will be conducted online. Third parties such as stores and community organizations will not sell hard tickets in 2021. In order to reduce hand-to-hand exchanges, tickets and Season Passes will not be sold at the park; they must be purchased online.
    • Per CDC guidelines, All entrants who are not fully vaccinated* will be required to wear facial coverings, except for children under three.
    • Team Members who are not fully vaccinated* will wear additional personal protective equipment, including gloves and face shields, to perform select work functions.
    • Facial coverings will be available for purchase at park retail locations.
    • Automatic sanitizer stations have been added at the entrance and throughout the park dispensing alcohol-based sanitizer per Centers for Disease Control & Prevention guidelines.
    • Enhanced sanitizing throughout the entrance areas including a thorough daily deep cleaning of all touch points with an EPA-approved sanitizer.
    • Requiring social distance of six feet between those who are not fully vaccinated.
    • Signage throughout the parking and entrance areas will remind all (Guests, Team Members, Suppliers and Contracted Partners) of the importance of following all rules during their time at Miami Seaquarium.

    *People are considered fully vaccinated 2 weeks after their 2nd dose in a 2 dose vaccine series or 2 weeks after a single-dose vaccine.
    • Capacity of ampitheatres, attractions and indoor facilities within Miami Seaquarium will be closely monitored to ensure minimum six feet of social distancing between travel parties can be achieved.
    • Requiring social distance of six feet between those who are not fully vaccinated.
    • Enhanced sanitization throughout the park including a thorough daily deep cleaning of touch points with an EPA-approved sanitizer.
    • Automatic sanitizer stations have been added throughout the park, dispensing alcohol-based sanitizer per CDC guidelines.
    • Hand sanitizer and facial coverings are available for purchase at park retail locations.
    • In accordance with guidance from the CDC, to maximize protection from the Delta variant and prevent possibly spreading it to others, wear a facial covering indoors in public if you are in an area of substantial or high transmission.
    • Per CDC guidelines, All entrants who are not fully vaccinated* will be required to wear facial coverings, except for children under three.
    • Team Members who are not fully vaccinated* will wear additional personal protective equipment, including gloves and face shields, to perform select work functions.
    • Guests may remove their facial coverings in order to eat.
    • Some attractions may be closed during this initial opening phase if park management feels recommended social distancing and hygiene standards cannot be safely and effectively achieved.
    *People are considered fully vaccinated 2 weeks after their 2nd dose in a 2 dose vaccine series or 2 weeks after a single-dose vaccine.
    • Prior to opening, all non-porous surfaces, high touch points (door knobs, door handles, tables, chairs, push plates, railings, light and air control switches) will be thoroughly disinfected and on a routine schedule after opening.
    • Different Entrance and Exit will be designated when possible to avoid or reduce face to face exposure.
    • Employees must wash their hands with hot water for 20 seconds and use a paper hand towel or a hand dryer to dry your hands. Ensure the restocking of soap, paper towels and sanitizer. This practice will be done at the beginning of the shift and throughout the day.
    • Sanitizers will be available in all food preparation areas and all guest service areas, (i.e. Order and Pick up points). In addition, employees will frequently sanitize all contact points.
    • Requiring social distance of six feet between those who are not fully vaccinated.
    • Tables and other Guest seating will be adjusted to ensure six feet of distance between all travel parties.
    • In accordance with guidance from the CDC, to maximize protection from the Delta variant and prevent possibly spreading it to others, wear a facial covering indoors in public if you are in an area of substantial or high transmission.
    • Team Members who are not fully vaccinated* will wear additional personal protective equipment, including gloves and face shields, to perform select work functions. Hair restraints are required by Miami Seaquarium in all kitchen areas.
    • Guests may remove their facial coverings to eat and drink.
    • Grab & Go is permissible only if the items are individually packed with appropriate label and bottled drinks. 
    • Self-serve food, condiments and topping stations have been discontinued. Pre-portioned condiments and toppings (filled from bulk dispensers behind the counter) will be handed to the guest with the food order upon request.
    • Self-serve soda fountain refill stations will not be used. Team Members will fill and serve all drinks for Guests.
    • Individually wrapped cutlery forks and spoons will be handed by a cashier as necessary.
    • Napkins will still be available from the no-touch dispensers.
    • We strongly recommend Guests utilize contact-less payment for all food and retail items.
    • Prior to opening, all non-porous surfaces, high touch points (door knobs, door handles, push plates, railings, light and air control switches) will be thoroughly disinfected and on a routine schedule after opening.
    • In accordance with guidance from the CDC, to maximize protection from the Delta variant and prevent possibly spreading it to others, wear a facial covering indoors in public if you are in an area of substantial or high transmission.
    • Facial coverings and hand sanitizer will be available for purchase at park retail locations.
    • Automatic sanitizer stations have been added at retail locations and throughout the park, dispensing alcohol-based sanitizer per Centers for Disease Control & Prevention guidelines.
    • Requiring social distance of six feet between those who are not fully vaccinated.
    • Signage throughout the park will remind all (Guests, Team Members, Suppliers and Contracted Partners) of the importance of following all rules during their time at Miami Seaquarium.
    • All sales are final.

    In accordance with guidance from the CDC, to maximize protection from the Delta variant and prevent possibly spreading it to others, wear a facial covering indoors in public if you are in an area of substantial or high transmission.
    People who have been fully vaccinated* are not required to wear a facial covering when visiting Miami Seaquarium. People who are not fully vaccinated* must wear a facial covering and practice social distancing. We will continue to closely monitor local, state and federal developments and adapt our policies as conditions evolve.
    *People are considered fully vaccinated 2 weeks after their 2nd dose in a 2-dose vaccine series or 2 weeks after a single-dose vaccine.
    Policy updated July 30, 2021

    In order to effectively promote social distancing and practice the best health and safety procedures, some attractions may be closed temporarily. Please check our Attractions Update page for the most up-to-date information.