Know Before You Go

Health and Safety Tips to protect against COVID-19

We want you to know the health and safety of our Guests and Team Members is our top priority. Read on to see how we will best ensure the cleanest and safest environment possible for your visit.

The way we will operate this summer is significantly different from what we are all used to as we adapt to the new landscape created by COVID-19. While we are committed to enhanced standards in an effort to keep you as healthy and safe as possible, there remains an inherent and elevated risk of exposure to COVID-19 in any public place and any place where people are present. Please, read this page fully to ensure the best experience possible as you plan your visit and join us. Also, be sure to review important updates to our Operating Schedule.



Working Together to Avoid COVID-19


The health and safety of our Guests and Team Members is our top priority. In these unprecedented times, we have implemented enhanced health and safety measures to help protect everyone. But we can’t do it alone. We are counting on everyone’s efforts to do their part by cooperating with these new measures that are designed to keep every person visiting and/or working at Miami Seaquarium healthy and safe.


Guest Responsibilities


  • Wear face coverings per CDC guidelines
  • Submit to temperature check at arrival
  • Wash hands often with soap and water
  • Avoid touching your face
  • Maintain appropriate (6 ft.) distance from others not in your travel party

Guests should familiarize themselves with guidance from the Centers for Disease Control and Prevention and evaluate their risk in determining whether they should attend our facilities. If you or a family member are ill or think that you may be getting ill, please postpone your visit until you are well.

By visiting our facility, you voluntarily assume all risks related to exposure to COVID-19.


Here are the specific steps we’re taking in accordance with state and federal guidelines.

Face Coverings Face Coverings
Required face coverings for park personnel and guests alike.
   
Temperature Checks Temperature Checks
Checking every guest and employee upon entrance.
   
Hand Cleansing Hand Cleansing
Asking everyone to wash hands often with soap and water.
   
Hand Sanitizer Hand Sanitizer
Providing sanitizer stations throughout the park.
Social Distancing Social Distancing
Requiring social distance of six feet between your party and others.
   
Limiting Capacity Limiting Capacity
Limiting the number of guests to facilitate social distancing.
   
Sanitizing Teams Sanitizing Teams
Performing enhanced sanitizing throughout the day on high-touch surfaces and rides.
   
Education & Training Education & Training
Enhanced staff education and training on cleanliness and safety practices. Please read and follow all posted safety signage.
   


Planning a Visit


In order to comply with key health and safety measures surrounding limiting capacity, social distancing, and touch-free payment, planning a visit to Miami Seaquarium will look different this summer.

  • Guests are strongly encouraged to RSVP for the date they wish to visit in advance, in addition to their regularly purchased Ticket, Annual Pass or Experience. Guests are able to visit without having RSVP'ed, however, you are not guaranteed entry if the park has pre-booked or already reached its predetermined maximum capacity.
  • Please note park hours and days of operation may vary. If the date you wish to visit is not listed in our online calendar, we have already reached our capacity limit for that date, or you have selected a day the park is closed. Please review our Operating Calendar and choose another date.
  • All those wishing to enter Miami Seaquarium (Guests, Team Members, Suppliers, and Contracted Partners) will have their temperatures scanned before entering the park.
  • Any person with a temperature of 100.4°F or higher, or displaying other symptoms of COVID-19, will be denied entry.
  • Facial coverings are also required for all entrants, except children younger than age three.
  • Some attractions and experiences will not be available due to the pandemic. Please visit our scheduled operations page for planned closures. This page will be updated as frequently as possible.

While we are committed to enhanced standards in an effort to keep you as healthy and safe as possible, there remains an inherent and elevated risk of exposure to COVID-19 in any public place and any place where people are present. People who do not show symptoms can still spread COVID-19. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the Centers for Disease Control and Prevention, senior citizens and persons with underlying medical conditions are especially vulnerable and at higher risk for severe illness. Guests should familiarize themselves with guidance from the Centers for Disease Control and Prevention and evaluate their risk in determining whether they should attend our facilities. If you or a family member are ill or think that you may be getting ill, please postpone your visit until you are well.

By visiting our facility, you voluntarily assume all risks related to exposure to COVID-19.



Detailed Safety Measures & Frequently Asked Questions


Can't find the answer to your question? Please e-mail us and we will assist you.
  • If you have a fever or are displaying other symptoms of COVID-19, please stay home.
  • In order to maintain our reduced capacity, all Guests will need to pre-purchase a dated admission ticket in advance.
  • We will hold a select amount of daily availability for those who have already purchased a ticket or Season Pass. Please Contact Us to inquire about expected availability on the date you wish to visit.
  • Walk-up visitors with a form of admission (ticket or Season Pass) will be admitted without a reservation until Miami Seaquarium's predetermined capacity limit is reached.
  • If the date you wish to visit is not available for a reservation, please select another day.
  • Ticket and Annual Pass sales will be conducted online. Third parties such as stores and community organizations will not sell hard tickets in 2020. In order to reduce hand-to-hand exchanges, tickets and Season Passes will not be sold at the park; they must be purchased online.
  • All entrants (Guests, Team Members, Vendors and Contracted Partners) will have their temperature scanned by a contactless thermometer before entering Miami Seaquarium. Anyone with a temperature at or above 100.4 degrees Fahrenheit, or exhibiting symptoms of COVID-19, will be denied entry. The travel party of a person denied entry will also be unable to visit that day.
  • Per CDC guidelines, All entrants will be required to wear facial coverings, except for children under three.
  • Team Members will also wear additional personal protective equipment, including gloves and face shields, to perform select work functions.
  • Those without a facial covering will be able to purchase them at park retail locations.
  • Automatic sanitizer stations have been added at the entrance and throughout the park dispensing alcohol-based sanitizer per Centers for Disease Control & Prevention guidelines.
  • Enhanced sanitizing throughout the entrance areas including a thorough daily deep cleaning of all touch points with an EPA-approved sanitizer.
  • In order to achieve six feet of social distance between travel parties, markers will be placed on the ground in all lines and waiting areas for the use of Guests and other entrants. Plexiglass barriers will be installed in locations where social distancing between Team Members and Guests or between fellow Team Members cannot be achieved.
  • Signage throughout the parking and entrance areas will remind all (Guests, Team Members, Suppliers and Contracted Partners) of the importance of following all rules during their time at Miami Seaquarium.
  • Capacity of ampitheatres, attractions and indoor facilities within Miami Seaquarium will be closely monitored to ensure minimum six feet of social distancing between travel parties can be achieved.
  • In order to achieve six feet of social distance, markers will be placed on the ground in queue lines and waiting areas for Guest use. Plexiglass barriers will be installed in locations where social distancing cannot be achieved.
  • Enhanced sanitization throughout the park including a thorough daily deep cleaning of touch points with an EPA-approved sanitizer.
  • Automatic sanitizer stations have been added throughout the park, dispensing alcohol-based sanitizer per CDC guidelines.
  • Hand sanitizer and facial coverings are available for purchase at park retail locations.
  • Team Members will be required to wear facial coverings and additional personal protective equipment, including gloves and face shields.
  • Per CDC guidelines, all Guests will be required to wear facial coverings, except for children under three.
  • Guests may remove their facial coverings in order to eat.
  • Some attractions may be closed during this initial opening phase if park management feels recommended social distancing and hygiene standards cannot be safely and effectively achieved. Please check our Attractions Update page for the most up-to-date information.
  • Prior to opening, all non-porous surfaces, high touch points (door knobs, door handles, tables, chairs, push plates, railings, light and air control switches) will be thoroughly disinfected and on a routine schedule after opening.
  • Different Entrance and Exit will be designated when possible to avoid or reduce face to face exposure.
  • Employees must wash their hands with hot water for 20 seconds and use a paper hand towel or a hand dryer to dry your hands. Ensure the restocking of soap, paper towels and sanitizer. This practice will be done at the beginning of the shift and throughout the day.
  • Sanitizers will be available in all food preparation areas and all guest service areas, (i.e. Order and Pick up points). In addition, employees will frequently sanitize all contact points.
  • In order to achieve six feet of social distance, markers will be placed on the ground in queue lines and waiting areas for Guest use. Plexiglass barriers will be installed in locations where social distancing cannot be achieved.
  • Tables and other Guest seating will be adjusted to ensure six feet of distance between all travel parties.
  • Team Members will be required to wear facial coverings and additional personal protective equipment, including gloves and face shields where appropriate. Hair restraints are required by Miami Seaquarium in all kitchen areas.
  • Guests may remove their facial coverings to eat and drink.
  • Grab & Go is permissible only if the items are individually packed with appropriate label and bottled drinks. 
  • Self-serve food, condiments and topping stations have been discontinued. Pre-portioned condiments and toppings (filled from bulk dispensers behind the counter) will be handed to the guest with the food order upon request.
  • Self-serve soda fountain refill stations will not be used. Team Members will fill and serve all drinks for Guests.
  • Individually wrapped cutlery forks and spoons will be handed by a cashier as necessary.
  • Napkins will still be available from the no-touch dispensers.
  • We strongly recommend Guests utilize contact-less payment for all food and retail items.
  • Prior to opening, all non-porous surfaces, high touch points (door knobs, door handles, push plates, railings, light and air control switches) will be thoroughly disinfected and on a routine schedule after opening.
  • Per CDC guidelines, all Guests and Team Members will be required to wear facial coverings, except for children under three.
  • Team Members will also wear additional personal protective equipment, including gloves and face shields, to perform select work functions.
  • Facial coverings and hand sanitizer will be available for purchase at park retail locations.
  • Automatic sanitizer stations have been added at retail locations and throughout the park, dispensing alcohol-based sanitizer per Centers for Disease Control & Prevention guidelines.
  • In order to achieve six feet of social distance between travel parties, markers will be placed on the ground in all lines and waiting areas for the use of Guests and other entrants. Store layouts have been adjusted, and Plexiglass barriers will be installed in locations where social distancing between Team Members and Guests or between fellow Team Members cannot be achieved.
  • Signage throughout the park will remind all (Guests, Team Members, Suppliers and Contracted Partners) of the importance of following all rules during their time at Miami Seaquarium.
  • All sales are final.
Will I receive a refund on my pre-purchased admission tickets?
Good Any Day tickets purchased before March 13, 2020 will be valid through December 31, 2020. Park capacity will apply to these tickets. Guests with additional questions about their tickets can email us to connect with our Guest Services staff.
I had a School or Group event scheduled, or would like to schedule one. What do I do? We are currently accepting limited group reservations and rescheduling outings that were postponed by the pandemic. Please email the Reservations Department for availability.
In keeping with the recommendation of the Centers for Disease Control and Prevention, and in following with orders from the Florida Department of Health, all Guests and Team Members are required to wear facial coverings while at Miami Seaquarium. The only exception is for children younger than age three.

If you forget your mask at home, we will have some for purchase.
While we always strive to have everything open, given the disruptions and continuing adaptations, certain high-touch attractions will be closed as a precautionary step, including Salty’s Pirate playground and Sharky’s Ropes Course.