Know Before You Go

Health and Safety Tips to Make your 2020 visit to Miami Seaquarium safe and FUN

We are so excited to welcome you and your family back to Miami Seaquarium!


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We want you to know the health and safety of our Guests and Team Members is our top priority. We are fully committed to creating the cleanest and safest environment possible for your visit.

The way we will operate this summer is significantly different from what we are all used to as we adapt to the new landscape created by COVID-19. While we are committed to enhanced standards in an effort to keep you as healthy and safe as possible, there remains an inherent and elevated risk of exposure to COVID-19 in any public place and any place where people are present. Please, read this page fully to ensure the best experience possible as you plan your visit and join us.

Planning a Visit

In order to comply with key health and safety measures surrounding limiting capacity, social distancing, and touch-free payment, planning a visit to Miami Seaquarium will look different this summer.

  • Guests will need to register for the date they wish to visit in advance, in addition to their regularly purchased Ticket, Annual Pass or Experience.
  • If the date you wish to visit is not listed in our online calendar, we have already hit our capacity limit for that date, and you will need to choose another day.
  • All those wishing to enter Miami Seaquarium (Guests, Team Members, Suppliers, and Contracted Partners) will have their temperatures scanned before entering the park.
  • Any person with a temperature of 100.4°F or higher, or displaying other symptoms of COVID-19, will be denied entry.
  • Facial coverings are also required for all entrants, except children under three and those with a valid medical condition.

Visitors will find many more new proactive measures in place at Miami Seaquarium this summer.

Here are the specific steps we’re taking in accordance with state and federal guidelines.

Face Coverings Face Coverings
Required face coverings for park personnel and guests alike.
   
Temperature Checks Temperature Checks
Checking every guest and employee upon entrance.
   
Hand Cleansing Hand Cleansing
Asking everyone to wash hands often with soap and water.
   
Hand Sanitizer Hand Sanitizer
Providing sanitizer stations throughout the park.
Social Distancing Social Distancing
Requiring social distance of six feet between your party and others.
   
Limiting Capacity Limiting Capacity
Limiting the number of guests to facilitate social distancing.
   
Sanitizing Teams Sanitizing Teams
Performing enhanced sanitizing throughout the day on high-touch surfaces and rides.
   
Education & Training Education & Training
Enhanced staff education and training on cleanliness and safety practices. Please read and follow all posted safety signage.
   


For a detailed list of new measures being enacted, please visit our Health and Safety page.

Working Together to Avoid COVID-19


The health and safety of our Guests and Team Members is our top priority. In these unprecedented times, we have implemented enhanced health and safety measures to help protect everyone. But we can’t do it alone. We are counting on everyone’s efforts to do their part by cooperating with these new measures that are designed to keep every person visiting and/or working at Miami Seaquarium healthy and safe.


Guest Responsibilities


  • Wear face coverings per CDC guidelines
  • Submit to temperature check at arrival
  • Wash hands often with soap and water
  • Avoid touching your face
  • Maintain appropriate (6 ft.) distance from others not in your travel party

Guests should familiarize themselves with guidance from the Centers for Disease Control and Prevention and evaluate their risk in determining whether they should attend our facilities. If you or a family member are ill or think that you may be getting ill, please postpone your visit until you are well.

By visiting our facility, you voluntarily assume all risks related to exposure to COVID-19.


Frequently Asked Questions

Can't find the answer to your question? Please email us and we will assist you.
Reserving your space prior to your visit allows us manage daily attendance. The last thing we want is to have to turn guests away at the gate because we’ve reached capacity.
In keeping with the recommendation of the Centers for Disease Control and Prevention, and in following with orders from the Florida Department of Health, all Guests and Team Members are required to wear facial coverings while at Miami Seaquarium. The only exception is for children younger than age three. Policy updated June 18, 2020.

If you forget your mask at home, we will have some for purchase.
You will need to contact our Reservations department prior to your visit; they will assist you with selecting a new date. Guests with additional questions about their tickets can email us to connect with our Guest Services staff.
Good Any Day tickets purchased before March 13, 2020 will be valid through December 31, 2020. Park capacity will apply to these tickets. Guests with additional questions about their tickets can email us to connect with our Guest Services staff.
We are currently accepting limited group reservations. Group Outing Planners should contact the Reservations Department email us for availability.
Our highest priority remains the safety of all of our Team Members, Animals and Guests, and we’re closely following the guidelines set forth by the Centers for Disease Control & Prevention and Florida Department of Health, along with other government officials and health experts. Some of our evolving sanitation procedures include:
  • Limiting Capacity
  • Pre-Entry Temperature Checks
  • Face Coverings and Personal Protective Equipment
  • Social Distancing
  • Adding Sanitizing Stations
  • Enhancing Cleaning Measures
  • Educating Guests & Team Members
  • For additional information and resources, please visit the websites linked above for the CDC and state and county health departments.
No, all admissions must be purchased online through our reservation system. You can purchase tickets on this page.
Cashless payments are preferred.
While we always strive to have everything open, given the disruptions and continuing adaptations, certain high-touch attractions will be closed as a precautionary step, including Salty’s Pirate playground and Sharky’s Ropes Course.